Refunds

Last updated: October 13, 2026

This policy covers purchases of RACE1 and Glassdraw from North Fort Software LLC.

RACE1

Canceling

You can cancel your RACE1 plan at any time from your billing account. Cancellation takes effect at the end of your current billing period. You keep full access until then, and you won’t be charged again.

Monthly plans

Monthly charges are not refunded, including for partial months.

Annual plans

If you cancel within 14 days of your first annual purchase and have used less than 10% of that year’s transactions, we’ll refund the full amount. After that, annual charges are not refunded, including for the unused part of the year.

One-time transaction blocks

Unused blocks can be refunded within 14 days of purchase. Once any transactions from a block have been used, it can’t be refunded.

Blocks don’t expire. If you cancel your plan, any remaining block transactions stay on your account and become usable again if you resubscribe.

Priority support and SLAs

Priority support and SLAs are provided under separate agreements, which set their own terms.

Service pauses and the service cap

A pause or stop caused by reaching your plan’s transaction limits isn’t grounds for a refund. You can add transactions at any time.

Glassdraw

Glassdraw is a one-time purchase, with nothing to cancel. Before buying, you can try every feature free with the trial.

If Glassdraw isn’t right for you, contact us within 30 days of purchase for a full refund. When a purchase is refunded, its license key stops working.

How refunds are processed

Refunds go back to the original payment method through Stripe, our payment partner. As the merchant of record, Stripe may also issue refunds within 60 days of purchase in some cases. If the law where you live gives you additional refund or cancellation rights, those rights apply.

Contact

To request a refund, contact support@northfortsoftware.com with the email address you used to buy.