Privacy Policy

Last updated: October 13, 2026

This policy explains what information North Fort Software LLC (“North Fort,” “we,” “us”) collects, how we use it, and the choices you have. It covers our website (northfortsoftware.com), the RACE1 service, the Glassdraw desktop program, and our support channels.

The short version

• RACE1 processes your web pages in memory and does not keep them.
• Glassdraw never sends your patterns, pictures, or glass anywhere.
• We keep what we need to sell you our products, confirm your license or bill your usage, and help you.
• Payment details go to Stripe, not to us.
• We don’t sell personal information.

Information we collect

Purchase and account information. When you buy RACE1 or Glassdraw: your name, email address, organization if you give one, and what you bought. If you sign in to your account on our website, we also keep the information needed to sign you in and show your keys and purchases.

Payment information. Payments are processed by Stripe, which acts as the merchant of record. Stripe collects your payment details directly; we never receive your full card number. Stripe shares with us the information needed to manage your purchase, such as your email address, what you bought, and your payment status. If you have a separate agreement with us for priority support or an SLA, we also keep the billing contact and invoice details for that agreement.

Support and contact information. Messages you send us through our contact form, by email, or through our support system.

Website and server information. Like most websites, our hosting provider’s servers keep standard access logs, which record the IP address, browser type, and time of each request to our website and servers. That includes downloads and the daily update check from Glassdraw. Our website uses only the cookies needed for it to function. Stripe’s checkout pages use their own cookies, described in Stripe’s privacy policy.

Downloads. We count how many times each file is downloaded per day. Those counts contain nothing about who downloaded.

RACE1

Usage information. For each request to the RACE1 service: which API key made it, when, and the running count for your billing period. We don’t record which pages you sent.

Web pages processed by RACE1. When a RACE1 client, such as the WordPress plugin, sends a page to the service:

• The page travels to us over an encrypted connection (HTTPS).
• The service processes it in memory, returns the corrected page and findings, and discards it. Page content is not written to our database, logs, or files.
• Pages can contain personal information, such as names in comments or, on account and checkout pages, a customer’s details. For the length of each request, we process that information on your behalf, and only to provide the service.

What stays on your own site. The RACE1 plugin stores findings, history, and a snapshot of each scanned page in your own WordPress database. That data is under your control, not ours. The plugin doesn’t send pages viewed with the WordPress toolbar showing, which by default covers logged-in users, and you can exclude any other pages in its settings. We recommend excluding pages that show personal information, such as checkout and account pages.

Glassdraw

Your work stays on your computer. Glassdraw never sends your patterns, pictures, or glass anywhere.

The trial. Trial days and openings are counted on your computer. The trial never contacts our license server.

License checks. When you enter a license key, and about once a day afterward, Glassdraw sends your key and a computer code to our license server, license.northfortsoftware.com, to confirm the license and count the computers it’s active on. The computer code is a one-way fingerprint: it doesn’t contain your name, files, or any other information about your computer. For each computer, we keep only its code, which order it belongs to, whether it’s one of your two active computers, and when it first activated and last checked in. That lets the license move from the computer you used least recently. Your name and email address are kept with your order, not with the computer.

Update checks. About once a day, every copy of Glassdraw, including trial copies, asks our server for the latest version number. The request is empty: no key, no computer code, and nothing about you. Our server answers with the version number and saves nothing from it, apart from the standard access log entry described above.

License keys. Your key is emailed to you after purchase. We store only a fingerprint of each key, never the key itself. If you use the lost-key page on our website, we email your keys to the address you enter; the page never shows whether an address has bought Glassdraw.

How we use information

We use information to:
– provide, maintain, and improve our products
– confirm licenses, and manage accounts, billing, and RACE1 transaction limits
– send service emails, such as license keys, usage notices, key replacements, and changes to our terms
– respond to support requests
– meet legal and tax obligations

We don’t sell personal information, and we don’t use it for advertising.

Who we share it with

We share information only with service providers who help us run the business, and only what they need:
– Stripe for payments, tax, and billing
– Our hosting provider for running the website, the RACE1 service, and the license server
– Our email providers for sending license keys and other email, and for receiving email

We may also disclose information if required by law, or in connection with a sale or merger of the business, in which case this policy would continue to apply to it.

How long we keep it

• Purchase, account, and billing records, including support agreements: while your account or license is active, and afterward as long as tax and accounting law requires.
• Glassdraw license records (your order, including your name, email address, and key fingerprint, and the computer records described above): as long as the license exists, so we can confirm it and send your key again if you lose it.
• Server access logs: according to our hosting provider’s standard schedule.
• RACE1 usage counts: as long as needed for billing and to resolve billing questions.
• Support messages: as long as needed to help you, and for a reasonable time afterward for reference.
• RACE1 page content: not retained.

Your choices and rights

You can ask us to access, correct, or delete your personal information, or to stop sending you non-essential email, by contacting us at the address below. Some information, such as billing records, we may need to keep to meet legal obligations. If you ask us to delete your Glassdraw license records, we can no longer confirm your license or send your key again. Depending on where you live, you may have additional rights under local law, and we’ll honor them as required.

Security

We protect information with encrypted connections and access controls, and we store RACE1 API keys and Glassdraw license keys only as secure fingerprints. No system is perfectly secure, but we limit what we keep in the first place: RACE1 doesn’t store the pages it processes, and Glassdraw never sends us your work.

Where information is processed

We’re based in the United States, and our website, the RACE1 service, and the license server run on servers in the United States.

Children

Our products are not directed to children, and we don’t knowingly collect personal information from anyone under 16.

Changes to this policy

We’ll post any changes here with a new “Last updated” date and notify customers by email about material changes.

Contact

North Fort Software LLC
6545 Market Ave. North, Suite 100
Canton, OH 44721, USA
support@northfortsoftware.com